Transitional Care Liaison

The Senior Living Transitional Care Liaison serves as a strategic relationship builder supporting occupancy growth, resident retention, and continuity of care across Reliant’s Living Rehab Senior Living and Reliant’s Skilled Nursing Facility partner network.  This role facilitates collaboration between Executive Directors, Directors of Rehabilitation, sales and marketing leaders, and other community stakeholders to strengthen referral relationships and create opportunities for resident transitions across the continuum of care. Through onsite visits, relationship-building meetings, and ongoing follow-up, the Leader helps communities maximize the value of their Reliant partnership while supporting resident-centered care planning and return-to-community initiatives.  The ideal candidate is a highly organized communicator with experience in healthcare, senior living, rehabilitation, or post-acute care who thrives on building relationships and connecting people to achieve shared goals.

Essential Duties and Responsibilities:

Relationship Development

• Build and maintain strong relationships with Executive Directors, Directors of Rehabilitation, community sales teams, and regional leadership.

• Facilitate introductions and ongoing collaboration between Reliant Senior Living and Skilled Nursing Facility partners.
• Coordinate and lead relationship-building meetings designed to strengthen local referral networks.
• Identify opportunities to connect communities that may benefit from strategic partnership discussions.

Occupancy and Retention Support

• Support initiatives focused on occupancy growth and resident retention.
• Help communities identify opportunities to improve resident transition planning and continuity of care.
• Promote collaboration that supports successful resident return-to-community outcomes.
• Assist with implementation and expansion of Reliant Grow initiatives within Senior Living communities.

Meeting Coordination and Follow-up

• Schedule and conduct onsite visits throughout assigned markets.
• Organize and facilitate meetings between community leadership, therapy teams, and referral partners.
• Conduct follow-up via virtual meetings, phone calls, and email communication to maintain engagement and momentum.
• Track meeting outcomes, action items, and partnership opportunities.

Program Development and Reporting

• Maintain records of community engagement activities, meetings, and outcomes.
• Provide regular updates to Reliant leadership regarding market opportunities and partnership development.
• Collaborate with Marketing, Operations, and Business Development teams to support strategic initiatives.
• Identify best practices and opportunities to expand collaboration across the Reliant network.

• Must conduct self in an ethical, legal and responsible manner at all times
• Attends all mandatory meetings, trainings, and assignments as delegated.
• Perform other duties and responsibilities as assigned
• Must adhere to the polices, principles, and guidance within the Employee Handbook and Code of Business Conduct.

Education/Experience:

Required

• Bachelor’s degree in Business, Healthcare Administration, Marketing, Communications, or related field; equivalent experience may be considered.
• Minimum of 3 years of experience in healthcare, senior living, rehabilitation, post-acute care, or related industry.
• Strong relationship-building and interpersonal skills.
• Excellent verbal, written and presentation abilities.
• Ability to travel extensively within assigned territories.
• Strong organizational and project management skills.

Preferred

• Experience in Senior Living, Skilled Nursing, Home Health, Hospice, or Rehabilitation services.
• Understanding of healthcare referral patterns and post-acute care transitions.
• Experience working with Executive Directors, sales teams, or operational leaders.
• Knowledge of occupancy development and resident retention strategies.

Computer Skills:

• Proficient knowledge of Microsoft Office (Outlook, Word, Excel, Power Point, etc)
• Bacic Internet navigation skills