Summary:

IT Support Technician I provides first-level support for issues related to computers and peripherals including problem determination, escalation, tracking and resolution. Assists local and remote users with troubleshooting and repairing computer hardware, software, network hardware, and mobiles devices, and performing technical & system diagnostics as required. The Technician understands desktop operating systems, routinely thinks outside the box to solve problems quickly and understands what impeccable customer service is. Basic knowledge of computer networks is required as Technician may have to troubleshoot issues related to network connectivity and network hardware configurations. The Technician will also be required to assist in asset management & tracking, maintaining internal documentation, and projects involving additions, upgrades, and changes to the company infrastructure.

Essential Duties and Responsibilities:

• Provide desktop support in-person, via phone, and e-mail correspondence
• Troubleshoot and resolve common end-user technical issues
• Set up new computer systems including computers, mobiles devices, printers, and network hardware
• Maintain computer equipment and software to ensure secure and efficient operations
• Repair computer hardware as required
• Escalate trouble tickets as needed
• Help to maintain accurate documentation of trouble ticket resolutions and departmental processes
• Follow established protocols for inventory management throughout the hardware lifecycle, including but not limited to, shipping, receiving, tracking, counting, sorting, labeling, assets tagging, and recycling hardware
• Attend and contribute to scheduled meetings as necessary
• Assist with other IT related projects or tasks as needed or required
• Must Conduct self in an ethical, legal, and responsible manner at all times
• Must adhere to the policies, principles, and guidance within the Employee Handbook and Code of Business Conduct

Education/Experience:

• Minimum high-school diploma/GED equivalent
• Strong understanding of Microsoft operating systems
• Good understanding of Apple operating systems
• Able to read and understand technical manuals
• Ability to multi-task and prioritize projects effectively
• Able to take direction well and apply it as necessary

Benefits

Health, Dental, vision

Short/Long Term Disability

401k Match

PTO/Holiday Plan